In the event of a consumer dispute, out-of-court dispute resolution can be used.
Competent authority
The competent authority is the Czech Trade Inspection Authority, Central Inspectorate, ADR Department, Štěpánská 15, 120 00 Prague 2, e-mail: adr@coi.cz, website: adr.coi.cz.
When to use it
This option is intended for a consumer dispute that could not be resolved directly with the operator by mutual agreement.