Complaints and withdrawal

If you are dealing with a complaint or a withdrawal request, this page gives you a short customer-facing summary of the basic process.

Withdrawal from the contract

If withdrawal is available under the law and the nature of the digital service, you can send the request to helpdesk@wermandler.com. The full conditions are described in the terms and conditions.

Complaints

You can submit a complaint through the same contact. It helps to include your account identification, a short description of the issue, the time it happened and anything that makes the review easier.

Where to find the full text

The complete wording is available in the terms and conditions. This page is only a short practical summary.

If you are not sure what applies, contact us first and we will point you to the right next step.